Jas Dhir Q&A webinar Interpersonal skills

Interpersonal skills in physiotherapy are the central focus here, especially how communication and therapeutic alliance influence patient outcomes beyond technical competence alone. Jas Deeptier explains her background in musculoskeletal practice and physiotherapy education, then outlines why she moved from a mainly biomedical view toward a biopsychosocial approach after seeing that similar patients often respond differently to the same treatment. Key ideas include the importance of lifelong learning, regular practice, reflection, and actively seeking feedback to improve communication. The discussion also covers the CARE model—Connect, Accept, Respond, Empower—which offers a practical framework for building trust and collaboration with patients. Learners can expect explanation of how empowerment relates to behavior change, self-efficacy, motivation, and patient self-management. Additional themes include adapting communication to different social styles, using language carefully, avoiding overly confrontational “why” questions, and paying attention to nonverbal signals, tone, and clinic setup. The conversation also highlights humility, emotional self-regulation, trauma-informed care, and the value of making patients feel seen, heard, and respected.