Explaining the CARE model

A communication framework for physiotherapy and rehabilitation is introduced through the CARE model: Connect, Accept, Respond, and Empower. The model is designed to strengthen the therapeutic alliance and improve patient outcomes by reflecting what happens throughout a real clinical encounter, from the first phone call to in-person treatment. The explanation begins with connection, emphasizing first impressions, warmth, body language, and patient-centred communication. It then covers acceptance through non-judgment, awareness of clinician bias, active listening, and the use of open-ended questions that allow patients to tell their story without interruption. The discussion of response focuses on choosing communication strategies as carefully as clinical interventions, including reflective listening, attention to tone and nonverbal cues, and adapting to different patient social styles. The final element, empowerment, addresses behaviour change, self-management, and methods such as motivational interviewing and behaviour change models. Clinical empathy and emotional intelligence are presented as central skills throughout. Learners can expect practical guidance on improving communication, reducing power imbalances, and tailoring interactions to support adherence, trust, and better rehabilitation outcomes.